When you contact us, we will talk to you about the problems you are having and the issues you are facing, and how you can get care and support.
If you need short term help to regain your independence, we will talk to you about the care and support we can give you to help you learn new ways to do things and live as independently as possible.
If you have long term care and support needs, we will arrange to visit you to carry out an assessment of your needs.
This assessment is about you, so take some time before the visit to think about
For example, you may have concerns about
You may find it helpful to make some notes beforehand to help you remember questions you want to ask or concerns you want to discuss.
We will make sure you are able to be involved in your assessment and care and support planning.
We will arrange for an independent person (called an advocate) to help you so you can be fully involved.
The assessment is a chance for you to discuss your care and support needs, in confidence, with a social care worker.
Your social care worker will record your needs on a form called the Assessment Questionnaire. An example form is available below. The form includes personal information about your health and background, so we keep this information securely.
If you have health, housing or care and support needs we may need to share your information with other agencies. We will always ask you first, unless we need to act quickly to protect you from harm.
Whatever the level of care and support needs you have, we will work with you to identify how we can reduce your needs or prevent them from getting worse.
We want to help you to be as independent as possible, so we first look at:
If your assessment shows you still have eligible care and support needs, and there is no one available to help with those needs, we will provide care and support.
If you have no eligible care and support needs we will help you to remain safe, independent and well by giving you information and advice about community and voluntary services that can help you.
If you’re not happy with our decision speak to your social care worker about using our ‘Look Again’ process, where your assessment is checked again. If this doesn’t resolve the situation ask your social care worker how you can make a complaint.