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Eligibility for care and support

Once we have assessed your needs, we will then decide if you are eligible to receive care and support from us. We use national rules (called the Eligibility Regulations) to decide if you have any eligible care and support needs. Care and support to meet these needs makes sure you are safe, and that you are able to maintain your independence.

 

Prioritising your needs

Your social care worker will consider whether you can do things such as

  • prepare and eat food and drinks without help
  • keep yourself or your clothes clean
  • manage your toilet needs
  • dress yourself properly
  • move around safely
  • keep your home clean and safe
  • keep in contact with other people
  • take part in activities like work, volunteering or learning
  • use local services, such as buses or shops
  • carry out any caring responsibilities you have.
     
     

Your wellbeing

Your social care worker will then decide how your care and support needs affect your wellbeing, including your mental, physical and emotional wellbeing.

Your wellbeing includes

  • relationships with family and friends
  • physical and mental health
  • keeping safe
  • having enough money
  • having a good place to live
  • being able to control your daily life.

We don’t take into account any help provided by a carer, or your ability to contribute towards the cost of your care and support, at this stage. We will look at how your needs will change over time.

You may have had care and support needs in the past that you don’t have now, but may have again in future. You may have good or bad days, or you may find it more difficult to do things at different times, such as caring for a child during school holidays.

Find out more:

Complaints

Make a complaint about any service.
 

Contact us

If you have a question about this information, want a printed copy to be sent to you, or want to speak to someone you can contact us.

Information can be provided in alternative formats and other languages on request.
 

  • Modified: Apr 13, 2016 10:48:40 AM