Social care services for people over the age of 18 to get support and remain safe and well. This includes support for adults, older people, people with a learning disability and people with a mental health problem.
If you think you need our help contact us (details at the bottom of this page).
When you contact us we will talk to you about the problems you are having and how you can get support.
If you need short term help to regain your independence, we will talk to you about support we can give you to help you learn new ways to do things or regain your independence.
If you have significant or long term needs we will arrange to visit you to carry out a social care needs assessment.
This assessment is about you, so take some time before the visit to think about:
For example, you may have concerns about your health, medicines, personal care, sight, hearing, emotional well-being, managing your home, social activities or getting about. You may find it helpful to make some notes beforehand to help you remember questions you want to ask or concerns you want to discuss.
The assessment is a chance for you to discuss your support needs, in confidence, with one of our social care workers. They will meet with you and, if you wish, your partner, family member or friend, to ask you how you manage your day to day life activities and what help you need to stay independent. They will listen to your views and the views of family and friends, and other professionals involved in your care, like your doctor.
They will talk to you about how you can use benefits like the mobility component of your Personal Independence Payment or Disability Living Allowance, or your Motability vehicle, to get about. They will also talk to you about how equipment and technology could help you around the home and keep you safe and independent, and how this can be arranged.
Your social care worker will ask about any support you get from your family, and will ask them if they would like an assessment of their needs as a carer to make sure we can support them too.
Your social care worker will record your needs on a form called the Assessment Questionnaire.
Adult Social Care Assessment Questionnaire
The form includes personal information about your health and background, so we keep this information securely. If you have health, housing or social care needs we may need to share your information with other agencies. We will always ask you first, unless we need to act quickly to protect you from harm.
We will then decide if you are eligible to receive support from us. We use guidelines from the Department of Health (called Fair Access to Care Services) to work out if you have any critical or substantial social care needs.
We first look at how you can help yourself, and support you get from family, friends and your community. If you still have any critical or substantial social care needs and there is no one available to help with those needs, we will provide support.
If you don’t have any critical or substantial needs we will give you information about community and voluntary services that can help you maintain your independence and prevent your situation getting worse.
If you’re not happy with our decision speak to your social care worker about using our ‘Look Again’ process, where your assessment is checked again. If this doesn’t resolve the situation ask your social care worker how you can make a complaint.
If you have critical or substantial social care needs we will help you to decide how your needs can be met and the outcomes you want to achieve.
The services and activities you need to meet your needs are recorded on a form called a Support Plan.
Support Plan template
Your social care worker will involve you as much as possible in the support planning process, and you can complete as many of the support planning tasks as you want and are able to do.
We will discuss with you whether we should arrange and pay for the services in your Support Plan (this is called Council arranged support), or whether you have money paid to you, or to a family member or friend, as a Direct Payment so that you can organise and pay for your support yourself. Your plan can include Council arranged support and a Direct Payment.
There’s more information about how we provide support with travel arrangements in our Travel Factsheet.
Help with travel arrangements
We will also carry out a financial assessment to work out if you are able to pay towards the cost of your support. The general rule is that you either pay for the total cost of your support, or you pay what you can afford and the Council pays the rest.
When your plan is complete we will send you a copy, together with a copy of your Assessment Questionnaire. We will then help you to arrange your support, and let you know if you need to pay towards the cost of your support.
We will then check with you that your support is working and meeting your needs. This will provide an opportunity for you to let us know how your arrangements and services are working.
Your Support Plan is then reviewed regularly to make sure you still need support, and that your support is meeting your needs. You can also ask for a review if you find you no longer need support or your situation changes.
If you have a question or want to speak to someone about your problems you can contact us.
Contact your GP for referral to a Community Mental Health Team.
This information is available in our factsheet called Getting Social Care Support.
Getting Social Care Support Factsheet