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Contact us about Council Tax

Before you try to contact us, please check to see if your query can be answered online:

Pay your bill | Bands and your bill | Discounts and exemptions | Moving Home | Students | Single Person Discount.



View your online account to:

  • Pay online or by Direct Debit
  • Change your address
  • Search for a property band
  • Sign up to e-billing to receive your bills by email

Ask us online

We will deal with this as quickly as we can.  To help us do this please do not send anymore e-mails to us to find out what has happened to your query.


Telephone us

Telephone us between 8.30am to 5.30pm, Monday to Friday on 0114 2736633.

If you have received a text message from us about your Council Tax, please call us on the above number.

Housing Benefit or Council Tax Support

Telephone the Benefits helpline 8.30am to 5.30pm, Monday to Friday on 0114 2736777.

Our telephone lines are extremely busy during peak times. If you are unable to get through to the council tax office or benefits helpline, you may wish to try again after 4pm when the lines are quieter.


Write to us

The Council Tax Office
Sheffield City Council
PO Box 1310
S1 1UY


Visit us

We offer an appointment only service at:

First Point
Howden House (View location map)
Union Street
S1 2SH

Please call 0114 2736777 to book an appointment.  We are open 8.30am to 5.30pm Monday to Friday.  If you are arriving by car, find where the car parks are.


Make a complaint

Make a complaint.

Customer Charter

  • Modified: Sep 16, 2015 10:58:43 AM