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Stakeholder Consultation
During April 2008 the Emergency Planning Team consulted with a variety of stakeholders to seek feedback on the service they provided. This consultation took place to allow Emergency Planning to:
- Monitor expectations of the team
- Monitor and evaluate the performance of the team
- Review standards with peers and customers
- Identify any potential changes required to the service provided
The stakeholders identified included local responders, local and regional colleagues, Core Cities and representatives from Government Office Yorkshire and Humber
Results
The survey was accessed by 42 responders and were overwhelmingly positive with no responder recording any type of dissatisfaction with any aspect of the service provided.
When asked "How do you rate overall the quality of service you receive from Sheffield's Emergency Planning Team", 74% of responders were very satisfied, 26% were satisfied and no-one reported that they were dissatisfied.
The majority of comments received were also extremely positive. Comments provided included:
- "Always proactive and keen to share learning opportunities and experiences in an open and honest manner. It is refreshing to work with individuals who can acknowledge where things have not gone strictly to plan and then have the foresight to allow us all to learn from this (as a fellow core city)"
- "A thoroughly professional team who have greatly contributed to emergency and resilience planning not only in Sheffield but throughout South Yorkshire"
- "The team overall are competent, confident and approachable. They are a good example to other local authority teams of how multi agency emergency planning should be approached"
A full breakdown of the results is available to download below.
Downloads
The results from the Emergency Planning Teams Stakeholder Consultation 2008 (64.5 KB)
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