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Customer Satisfaction Checklist

Please take a few moments to complete this checklist.  It will form an important part of our service development.  Your views on our performance are important to us.  Please tick one box in each line of questioning.

» Required Fields

» 1. How often do you visit the SCC Website?




» 2. Do you find the site easy to use?



» 3. We aim to answer all emails within three days of receipt. How do you rate this response time?





» 4. Did you receive a reply within this time?


5. Were your information needs met on the initial reply?


     I was given some information but my email was also forwarded

     My email was also forwarded and no information was given
» 6. What is your choice when contacting Sheffield City Council?





» 7. Do you know how to complain about services from Sheffield City Council?


» 8. If you have complained by email about SCC Services how satisfied were you with the process?





» 9. Overall, how would you rate the service you received from First Point?





The information requested below is optional. Your answers will help us to ensure we provide fair and continuously improving services for all of our customers, and will only be used by us for monitoring and assessment purposes.
Gender


Age








Do you consider yourself to be disabled?


Ethnic Origin
White



Mixed



Asian or Asian British




Black or Black British



Other Ethnic Group

Thank you for taking the time to complete this survey.  Please remember your comments are always welcome. 
 
If you wish to comment on any council service, please use the Feedback Form on the SCC website.

 
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