Sheffield City Council - Customer Satisfaction Survey

» Required Fields

» 1. How often do you visit the SCC Website?

First time
Once a month
Every week
More than once a week

» 2. Do you find the site easy to use?

Yes
No
Don't know

If no, why not? What suggestions could you make?

» 3. We aim to answer all emails within three days of receipt. How do you rate this response time?

Excellent
Good
Average
Poor
Unacceptable

» 4. Did you receive a reply within this time?

Yes
No

5. Were your information needs met on the initial reply?

Yes - completely
Partially

I was given some information but my email was also forwarded

My email was also forwarded and no information was given

» 6. What is your choice when contacting Sheffield City Council?

Face to face
By phone
Email
By letter
Other (please state)

» 7. Do you know how to complain about services from Sheffield City Council?

Yes
No

» 8. If you have complained by email about SCC Services how satisfied were you with the process?

Excellent
Good
Satisfactory
Poor
Unacceptable

» 9. Overall, how would you rate the service you received from First Point?

Excellent
Good
Average
Poor
Unacceptable

The information requested below is optional. Your answers will help us to ensure we provide fair and continuously improving services for all of our customers, and will only be used by us for monitoring and assessment purposes.

Age

15-20
21-30
31-40
41-50
51-60
61-70
71-80
80+

Do you consider yourself to be disabled?

Yes
No

Mixed

White and Black Caribbean
White and Black African
Other Mixed background

Asian or Asian British

Indian
Pakistani
Bangladeshi
Other Asian background

Black or Black British

Caribbean
African
Other Black background

Other Ethnic Group

Any other Ethnic background

Thank you for taking the time to complete this survey. Please remember your comments are always welcome.

If you wish to comment on any council service, please use the Feedback Form on the SCC website.