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Satisfaction Survey Results
Our online survey helps us understand what you, our customers use the site for, how often you use it, and how satisfied you are with it. We also review your feedback: the complaints, comments and compliments and publish these below.
Customer Satisfaction
Generally you are happy with the design and finding your way around the website, but the search engine and the content itself needs to be improved.
Customer Comments
The attached customer comments reflect satisfaction, although there are concerns about the amount of time some of the website's interactive services are unavailable.
The results help us choose website improvements and priorities.
Feel free to tell us what you want improving on the site or comment on our work, standards and targets using:
- the survey;
- our feedback form;
- or email us webmanager@sheffield.gov.uk.
Thank you for completing these.
Ian Wharin
Web Manager
Downloads
Summary of our online customer's satisfaction with the website and their demographics. (674 KB)
Last updated August 2008, and contains customer feedback up to July. All comments are copied directly from our online survey. (163 KB)
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