Tell Us What You Think
We welcome and encourage all feedback as it gives us the information needed to review how we provide our services. This page also details feedback that Corporate Finance has received.
If you want to contact us and give us your feedback, please email us at finance@sheffield.gov.uk
Complaints
Complaints received by the service, whether written or verbal, are acknowledged and recorded. Where action can be taken to address a complaint, this always happens. We receive relatively few complaints/negative comments but always welcome customer feedback.
Comments and Compliments
Comments and compliments are also recorded and acted upon. If a comment can help us to improve the services that we provide, we will ensure that we do everything possible to ensure this happens.
Feedback Received
Comment: If the Council is interested in the Environment, why is so much paper wasted in producing Council Tax bills, vouchers and leaflets?
Response: The Council Tax bills are printed on a standard A4 size of paper. We have statutory obligations to include both legal and financial information on the bill and therefore use A4 to ensure this information is communicated clearly. Also, by using the A4 size the bills can be dispatched via the mailing machine, hence reducing the costs.
The payment vouchers are sent out to all customers who have indicated that they wish to pay their bill by cash or that is how they have paid it in previous years.
We also have a statutory obligation to produce a leaflet containing information on the Council Tax bands, the benefits available, explaining where the money is spent etc.