I Wish To Complain

Whilst we hope that we are providing you with a good service we recognise that sometimes we get it wrong. We welcome all kinds of feedback from you, our customers. Whilst we use your complaint to make long-term developments to our service, it is important that your immediate problem is sorted as soon as possible.

 

The first thing we need to do is find out if your complaint is about our failure to provide you with the service you should expect. If it is, then we aim to put it right for you as soon as we can.

 

But there may be occasions were our customers are not happy about the Council Tax regulations. Unfortunately, Council Tax legislation is out of our powers to control as it is set by Central Government. Hopefully, we have provided you with sufficient information to understand how Council Tax works, but if you would like more information please contact us at Council Tax.

 

You may wish to complain about the Council’s policy or practices. Whilst we cannot guarantee that we will change these policies or practices, we will explain the reasons to you.

 

You may wish to complain that you are not the person responsible for paying your Council Tax, or that we should give you a discount or exemption or allow you a disablement reduction. These sort of complaints are dealt with through the appeals procedures.

 

 

To make a complaint about the Council Tax service, please fill in the on-line form, or write to:

 

The Council Tax Office,

Sheffield City Council,

PO Box 1310,

Sheffield

S1 1UY

 

To make your complaint face to face with a member of staff, please call into our First Point reception at:

 

First Point

Howden House (view location of Howden House)

Union Street,

Sheffield

S1 2SH

 

We are open 8.30am to 5.30pm Monday to Friday.

 

Alternatively, you can telephone us and speak to a member of staff. Our telephone number is (0114) 2736633. On some occasions we are very busy, so you may want us to call you. Please use our call me back facility.

 

 

 

We want you to give us a chance to get your account right. Please complain directly to the Council Tax office.

 

If you are not happy with the reply and wish to complain to someone else, then please contact your Councillor. Your Councillor will deal with your complaint personally.

 

Following this, if you are still not happy with the replies you have had from the Council Tax service, you have the right to discuss the matter with the Local Government Ombudsman.

 

The Ombudsman for the Sheffield region can be contacted at:

 

Local Government Ombudsman
Beverley House
17 Shipton Road
York YO30 5FZ

Tel: 01904 380200
Fax: 01904 380269 

 

 

If you give us feedback on Council services, we will try to provide you with a response within 7 days.

 

If we cannot do that we will send you an acknowledgement letter within 7 days. In all cases we will provide you with a response within 28 days.

 

If your feedback is about a complex matter, or needs an in-depth investigation, the response may not be a complete and final answer. If so, we will let you know when we will give you a full response.

 

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