Sheffield Supporting People
What is the Supporting People programme?
The aim of the Supporting People programme is to improve the quality of support to vulnerable people, to ensure that they have the opportunity to live more independently. In Sheffield, the programme is administered by the Housing Independence Service.
These pages are to bring you information about the Supporting People programme; events, news, local issues and developments.
You can find out more about Supporting People in Sheffield by selecting one of the links below or on the left.
- Try our What’s New page to find the latest news about Supporting People in Sheffield.
- If you are not sure where to find what you want, why not let our Find a page facility find it for you.
- Use our Information for Providers pages for information for organisations who have contracts to supply housing-related support in Sheffield.
- Try our Information for Service Users pages to find out what might affect people who get or need housing-related support.
- Our Information for Stakeholders pages are for our partners in the Supporting People programme in Sheffield.
- The Information about Services pages are where you can find out about the services that provide housing-related support in Sheffield. You will find our own and several other directories of services in Sheffield.
- The above links will help you find your way around our pages, and contain links to our documents, which are held on the Reference Library pages.
- You can view or download a plan showing how our pages are arranged from the document list below.
What do you think about our web pages?
We have recently changed the Sheffield Supporting People web pages, and hope that it will be easier to find what you want. We would like to know what you think about our web pages, and we are keen to bring you the information that you want. If you are affected by the Supporting People programme, would like to see specific issues discussed, or want to comment about our web pages, please let us know by e-mailing us at supportingpeople@sheffield.gov.uk.
See the Government's Supporting People website for more information about the Programme nationally.
See the Government's SP National Directory of Services for information about Supporting People services across the country.
We welcome and value comments, complaints and suggestions about how we run our services. Please help us to improve our services by giving your feedback.
How to Give Us Your Feedback
Talk to us
We aim to help all those who wish to give us feedback at the point where that service is provided. If you are not happy with a service you are getting, please tell the person you are dealing with.
Write to us
You can give us feedback in writing at any time. To do this, please write to us at
Housing Independence Service, PO Box 1918, Sheffield S1 2XX
Email us
You can give us your feedback by e-mail to supportingpeople@sheffield.gov.uk
Use the online feedback form.
We aim to acknowledge all feedback within 5 working days of receipt (or 3 working days for e-mail contacts).
When you contact us with a question or complaint, we aim to respond in full within 20 working days of receipt. If we cannot give you a full answer in that time, we will let you know what we have done about your complaint, and when you can expect a full reply.
We have a customer charter, which lays down the key principles for all our staff in providing services to internal and external customers. You can download a copy of this charter from the documents at the bottom of this page.
Every 6 months, we publish a summary of feedback that we have received, and tell you what we have done as a result of that feedback.
Downloads
A plan of how Supporting People web pages are organised on this site, including links to each page. (55.5 KB)
The customer charter for Strategic Housing Services in Sheffield City Council (133 KB)
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