How Well Are We Doing?

The Physical Disability and Sensory Impairment (PDSI) Service, in consultation with customers, carers and other services, has drafted a strategy to improve customer involvement in our planning to improve the quality of the services we provide. An important element in this strategy is the Service Improvement Forum (SIF).

 

The Physical Disability and Sensory Impairment service held the first Service Improvement Forum (SIF) on 26 March 2007.  The Forum is led by service users and helps us to make improvements to our service.

 

We meet three times a year to look at the quality of the services we provide and identify any areas that need improvement. We do this by looking at the number of complaints received, the results of the customer satisfaction survey, and our achievements against government targets. 

 

Below you can download more information about the progress of the Service Improvement Forum from the newsletter article and also other documents relating to the SIF and performance monitoring including the Quality Monitoring/Customer and Carer Involvement Strategy.

 

Every year service users contact PDSI to complain or comment about our service.  On many occasions we are able to respond and sort it out straight away, or log the comment with the team. However, everyone who uses our services has the right to make a formal complaint if they are not happy with our service, and to log a formal complaint. 

 

Below you can download an easy read report about Compliments, Comments & Complaints in PDSI, the Customer Relations Annual Report and examples of some of the comments we have received.

 

Complaints & Comments has more information on how to make a complaint.