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City Wide Alarm Service
Helping give safety, security and independence in your home
Our service
If you’re elderly, live alone, or feel vulnerable because of disability, a medical condition, or harassment, the City Wide Alarm service could help you.
We offer you a simple to operate personal alarm service, that immediately puts you in touch with specially trained staff at our emergency call monitoring centre. They’ll help you to resolve any problems you may have.
Unlike some other schemes, we also provide mobile wardens, who respond in an emergency at any time of the day or night, 365 days a year. Our wardens are also specially trained, so they can provide emergency personal care and falls assistance.
This means you know you’ll be in safe hands, but also you don’t have to rely on family, friends or neighbours being available to come to your assistance.
How do you use the service?
When you join our service we’ll provide you with a portable alarm button (either as a pendant or wrist strap) and we’ll adapt your ordinary telephone to provide a link to our call monitoring centre.
We also ask for some information about you, such as details of friends, relatives, neighbours and your doctor, so they can be contacted if needed. We’ll keep this information strictly confidential.
If you have an accident, emergency or need some assistance, simply press the alarm button and a member of our trained staff will contact you. At the same time they’ll have access to your information and will quickly contact your nominated person. This could be your doctor, our mobile wardens, family, friends or the emergency services.
Even if you’re unable to reach the telephone, you can hear and speak through it, thanks to its powerful microphone and loudspeaker.
This portable unit will activate the alarm within about 80 feet of the main unit, meaning that even if you have a fall away from the telephone, help is still at hand.
If our call centre staff can’t hear you, they’ll treat your call as an emergency and immediately despatch our wardens.
Who can use our service?
Our service is there for anyone who feels a need for the security, safety or increased independence it can bring, either for them or their family.
Although many of our current users are elderly, some of whom live alone, the service is for anyone over 18 who may feel vulnerable because of disability, a medical condition, or harassment.
We already support thousands of people in Sheffield. Many people have the service for the security it brings, knowing that if something does happen they’ll have someone they can contact straight away, to provide the help and support they need.
What is the cost?
The full service, including our mobile warden service, is just £3.18 per week, with a one-off administration charge of £32.80
This price is set until the end of March 2009.
How to pay
You can pay for this service in the following ways:
- By cash, cheque or postal order at any Area Housing Office or at First Point at Howden House on Union Street. Most Area Housing Offices are open for payments 4 and a half days per week. The counters at First Point at Howden House are open from 8.30 am till 5.30 pm Monday to Friday. Find contact details for your nearest local Area Housing Office.
- By standing order at the local branch of your bank. Contact us for an application form.
- By debit card in person or over the telephone at any Area Housing Office or First Point at Howden House.
- By Transcash at the Post Office. You’ll need something with your reference number on it (such as your account contract) and the payment in cash.
Joining the service
If you’d like to join or to know more about our service, please get in touch.
Call us free on 0800 013 0980 or fill out an online application form. We’ll be happy to arrange a visit and show you our system working.
Call us free on 0800 013 0980 or fill out an online application form. We’ll be happy to arrange a visit and show you our system working.
How to contact us:
We’re a 24 hour service, you can contact us at:
- City Wide Alarm, 1st Floor Priory Office, Station Road, Darnall, Sheffield, S9 4JT
- or by telephone on 0800 013 0980
- or fax (0114) 203 7541
There is wheelchair access to the front door, a bell to call our office and on entry access to our floor via a lift. There are accessible disabled toilets on our floor.
Where can I get further information?
You can get more information by visiting Ricability. Ricability is an independent research charity which provides information on community alarms.
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