Service and Performance Standards

Family Placement Services Performance Targets

• Fostering
• Adoption
• Customer Service Standards
• Complaints and Feedback

Fostering

1. To achieve a net gain of in-house foster placements by recruiting new foster carers and creating initiatives to retain existing foster carers.
2. To achieve better outcomes for Sheffield’s looked after children in terms of health, education and staying safe, in line with the Councils Children & Young Peoples Plan 2006-2009.
3. To increase the number of foster carers who are black minority ethnic.

Adoption

1. To achieve an increase in the number of adoption orders
2. Reduce the reliance on interagency placements and therefore sustain/ decrease the % of placements with agency placements
3. To achieve improved outcomes for Sheffield’s adopted children in terms of health, education and safeguarding in line with the Council’s Children & Young Peoples Plan 2006-2009.
4. To achieve an increase in the number of families approved to adopt.

Customer Service Standards

Complaints and Feedback

• If you have any complaints about our service we will endeavour to deal with them on the day they are received.
• If that is not possible we will respond to you within seven working days.
• If the matter requires further investigation we will respond to you within 28 days.

Number of Complaints or comments received since 1st April 2008

• 2 Complaints received (1 Adoption 1 Fostering) both resolved in timescale
• 1 Comment on Fostering Policy & Legislation – answered in timescale

Number of Compliments Received