Meeting Your Needs
As part of our Service Standards, Bereavement Services will:
- Meet the legal responsibilities relating to the operation of Cemeteries, Crematoria, HM Coroner and the Public Mortuary.
- Ensure that all our staff are helpful and courteous and that the deceased and their family/friends are treated with dignity and respect.
- Listen to your concerns so that the burial, cremation or memorialisation is in accordance with your wishes.
- Recognise and support the needs of ethnic, religious and non religious groups.
- Give you information, support and advice on arranging an independent funeral.
- Provide access for all. Our main offices, Crematoria and Medico Legal Centre have disabled parking, wheelchair access, disabled toilets. Our Chapels have induction loops, voice amplification, Braille order of service sheets. Accessibility will be reviewed annually.
- Ensure that all operational buildings are kept in good condition, well decorated, adequately heated with comfortable waiting areas and clean toilets.
- Ensure that each funeral is attended by an experienced Bereavement Officer who is readily identifiable to you by a name badge.
- Respond to any written service request within 10 working days. Where a full response cannot be given quickly, an acknowledgement will be sent within 5 working days and a full response in 20 working days.
- Answer the telephone promptly and give the caller an appropriate greeting, the service area and the officer's name.
- Consult with our service users on both the standards of service provided and the success or otherwise of any improvement made to the service. We will feedback the results of our consultation and will review annually our consultation methods.
- Publish annually our performance against our service standards.
- Offer value for money and publish annually how much our service costs in comparison with other local authorities.
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