Performance
As well as publishing several documents with regards to performance including the Best Value Performance Plan, the Service Plan and the 3 Year Strategic Plan, the Council is committed to listening and learning from local people.
We do this using a variety of methods such as questionnaires, road shows, exhibitions, leaflet drops and public meetings.
As well as consulting on individual schemes we continually monitor the quality of services that we provide.
If you receive correspondence from us following a query or a complaint you may be asked for your views about the service you received. You will be asked to complete and return a confidential questionnaire.
The survey aims to secure continuous improvements by evaluating the quality of service we deliver and seeks to ensure the services are available and accessible to all.
The 2008/09 results of the questionnaire returns can be viewed or downloaded below.
Previous surveys can be viewed or downloaded.
Downloads
The results of the 2008/09 Customer Satisfaction Survey for Business Management, Transport & Highways. (73.5 KB)
The results of the 2008/09 Customer Satisfaction Survey for Highway Coordination, Transport & Highways. (76 KB)
The results of the 2008/09 Customer Satisfaction Survey for Highways Development Control, Transport & Highways. (88 KB)
The results of the 2008/09 Customer Satisfaction Survey for Road Safety, Transport & Highways. (82 KB)
The results of the 2008/09 Customer Satisfaction Survey for Traffic Management, Transport & Highways. (76 KB)
The results of the 2008/09 Customer Satisfaction Survey for Transport Planning, Transport & Highways (92.5 KB)
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