Street Force - Performance Matters

 

Street Force is dedicated to providing you with the best possible service our resources will permit.

 

On the Street Force Customer Charter page we list our specific service delivery promises.  The table below shows our actual performance against our target for each quarter.

 

Quarter 1 information covering April, May and June 2008 is shown below.

 

 

Description	Target	Qtr1	Qtr2	Qtr3	Qtr4	Year to Date
% of major gateways (roads) kept mainly litter free	87%	92.2%				92.2%
% of principal shopping areas kept mainly litter free	91.5%	96.5%				96.5%
% of litter bins inspected not overflowing	96%	96.8%				96.8%
Average time taken to remove fly tipping from street (in days)	1.2	1.5				1.5
% of gullies that are clear at any one time	90%	95%				95%
% of traffic bollards in place at any one time on 'A' roads	99%	99.5%				99.5%
% of street lights lit as planned	97.35%	97.7%				97.7%
Average time taken to repair a reported light fault (Council, in days)	2.74	3.01				3.01
Average time taken to repair a reported light fault (Electricity Supply Co, in days)	12.0	10.53				10.53
% of reported dangerous street defects made safe within 24 hours	99%	98.9%				98.9%
In spring and summer, % of grassed areas cut to an acceptable standard	80%	85%		n/a	n/a	85%
In winter, main routes will be treated  within 3 hrs of the decision to grit	3 hrs or less	n/a	n/a			n/a
In winter, other routes will be treated before the morning rush hour starts	7:30 am	n/a	n/a			n/a
Each year, before the winter period, place additional grit boxes on street	50 boxes	n/a	n/a			n/a
% of contacts acknowledged in time- scales (letters 7 days, e-mails 3 days)	100%	100%				100%
% of contacts replied to within time- scales (all within 28 days)	98%	98.6%				98.6%
% of calls about Streetscene issues answered in 20 seconds by Contact Centre	85%	79%				79%

 

Where our performance was more than 15% below our target we will give a full explanation below.  These areas of concern will be addressed as part of our future Service Plans.

 

 

 

 

Sometimes specialist equipment is required to collect and dispose of fly tipped rubbish (e.g. a build up of builders waste).  Such cases may take longer to resolve whilst arrangements are made for removal.

 

 

The volume of this type of fly tipped rubbish is difficult to predict.  To combat the problem at source our Council enforcement officers undertake sting operations to catch rogue unlicensed hauliers.   In addition a local radio campaign to encourage members of the public to provide information to enable the City Council to catch fly tippers has been run.