Street Force - Performance Matters
Street Force is dedicated to providing you with the best possible service our resources will permit.
On the Street Force Customer Charter page we list our specific service delivery promises. The table below shows our actual performance against our target for each quarter.
1st, 2nd and 3rd quarter information covering April 2009 to December 2009 is shown below.
Street Force - Performance Management Summary 2009/10
| Description | Target | Qtr1 | Qtr2 | Qtr3 | Qtr4 | Year to Date |
% of major gateways (roads) kept mainly litter free | 90% | 87.3% | 93.4% | 93.1% | 91.25% | |
% of principal shopping areas kept mainly litter free | 95% | 90.3% | 93.1% | 97.9% | 93.75% | |
% of litter bins inspected not overflowing | 98% | 97.5% | 94.0% | 94.17% | 95.15% | |
Average time taken to remove fly tipping from street (in days) | 0.7 | 0.7 | 1.6 | 1.03 | 1.12 | |
% of gullies that are clear at any one time | 96% | 94% | 94% | 94.78% | 94.28% | |
% of traffic bollards in place at any one time on 'A' roads | 99% | 99.3% | 99.3% | 99.35% | 99.3% | |
% of street lights lit as planned | 97.25% | 97.04% | 97.26% | 96.85% | 97.01% | |
Average time taken to repair a reported light fault (Council, in days) | 3.00 | 4.19 | 2.52 | 2.19 | 2.89 | |
Average time taken to repair a reported light fault (Electricity Supply Co, in days) | 12.0 | 7.87 | 9.01 | 7.12 | 8.01 | |
% of reported dangerous street defects made safe within 24 hours | 99% | 98.8% | 99.5% | 98.99% | 99.07% | |
In spring and summer, % of grassed areas cut to an acceptable standard | 80% | 77% | 73% | n/a | n/a | 75% |
In winter, main routes will be treated within 3 hrs of the decision to grit | 3 hrs or less | n/a | n/a | 2hrs 35 mins | 2hrs 35 mins | |
In winter, other routes will be treated before the morning rush hour starts | 7:30 am | n/a | n/a | 3:58am | 3:58am | |
Each year, before the winter period, place additional grit boxes on street | 50 boxes | n/a | n/a | 50 | n/a | 50 |
| % of contacts acknowledged in time- scales (letters 7 days, e-mails 3 days) | 100% | 100% | 100% | 100% | 100% | |
% of contacts replied to within time- scales (all within 28 days) | 98.4% | 98.3% | 99.0% | 98.74% | 98.63% | |
% of calls about Streetscene issues answered in 20 seconds by Contact Centre | 80% | 76% | 76% | 77% | 76% |
Where our performance was more than 15% below our target we will give a full explanation below. These areas of concern will be addressed as part of our future Service Plans.
Areas where we can do better
Average time taken to remove fly tipping from street (in days)
It is pleasing to note that Q3 performance shows a significant improvement on Q2. However, this target remains very challenging.
On the whole the majority of fly tipping is cleared very quickly, following a request from a resident or the street cleansing team removing it whilst out cleaning.
The overall increase in the average time is due to the increase in large loads of fly tipping being carried out around the city. To clear these large amounts of waste which include rubble, builders waste, tyres etc the use of specialist lifting equipment is needed. These specialist vehicles are used for other work too so we book in fly tipping clearance at the earliest opportunity.
Putting matters right:
Street Force are members of the City Council’s Fly Tipping Strategic Group. This group consists of various council services and partners that have the responsibility to deal with fly tipping on the highway and in the estates.
Options that are currently being explored to tackle the problem include the use of covert surveillance, blocking off access to regular fly tipped sites and stop and search of vehicles carrying waste. It is hoped that these measures will reduce the amount of fly tipping even further.
Illegal fly tippers are being prosecuted.