Our Performance
Latest News
- Step Change in Major Application performance
- 10% increase in Community Satisfaction
- Minor Application performance targeted
In 2006/07, we achieved all three BVPI 109 targets for the first time. This was mainly down to a significant improvement in the time taken to determine Major applications though all we have managed improve performance across all fronts. Our achievements were:
a) BVPI 109a, Major Applications – 68% in target
b) BVPI 109b, Minor Applications – 70% in target
c) BVPI 109c, Other Applications – 88% in target
A more detailed analysis of Sheffield’s performance since 2002/03 compared to other Local Authorities can be downloaded at the bottom of this page.
Every year the Planning Department conducts a survey of all neighbours & community groups who have been consulted about a planning application that has been submitted in their area. The main highlights include:
- the overall satisfaction level has increased in the last year, from 54% to 63.7% neighbours consulted being pleased with the service.
- on average, 86% of people who contacted the department were content with the service they received.
- around 72% of Planning Applications Online users were happy with the service suggesting that it is easy to use and that it helps create a more transparent planning service.
- several comments suggested the Planning webpages are difficult to navigate. We have taken these on board and will be revamping the pages over the coming months.
You can download a report on the Neighbours and Community Satisfaction Survey from the bottom of this page.
We are targeting a step change in our minor performance for 2007-08. We hope to achieve this by:
- recruiting new planning officers to the Fast Track team to help deal with more minor applications;
- careful management of applications;
- setting a challenging yet realistic BVPI 109b target of 75% of applications determined within the 8 week deadline;
- and by taking a more robust approach to poor quality applications.
Downloads
Download a report on the Development Control Performance for 2006-07. Includes comparisons with other local authorities. (259 KB)
Download a report which includes some statistical analysis of the Development Control Neighbours Customer Satisfaction Survey. (34 KB)
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