Performance Matters
Some of the Parks and Countryside Service's key performance indicators and trends are summarised in the table below.
Parks & Countryside Service
Performance Management Summary
Description | Actual 2004-05 | Actual 2005-06 | Actual 2006- 07 | Actual 2007- O8 | Target 2008-09 | Actual 2008-09 |
Public Satisfaction | 72.3% | 78% | 80% | 80% | (82%) | |
Customer Service - achieve Charter Mark standard | - | - | Y | Y | (Y) | |
Managed Sites with Green Flag Award accreditation | 1 | 3 | 3 | 4 | (5) | 6 |
Number of Play Areas conforming to LEAP national standards | 29 | 31 | 33 | 35 | (37) | |
Percentage of letters from the public fully replied to within 20 working days | 96% | 96% | 96% | 98.6% | 100% | |
Number of upheld complaints | 0 | 1 | 0 | 1 | (0) | |
Percentage of undisputed invoices paid within 30 days | 93% | 95.4% | 91.5% | 92.5% | (95%) |
If we fail to meet our performance targets we will give a full explanation and address any unsatisfactory performance matters as part of our future Service Plans.
Current Performance Issues
ACTION - Percentage of undisputed invoices paid within 30 days
This stretch target remains a challenge. We are in touch with all customers affected and apologise for this situation
To put matters right we have recruited new staff, undertaken an extensive retraining programme and assigned senior managers to oversee performance in each service area.
Early indications are that the downward trend is beginning to be reversed. We will continue to implement all necessary measures to ensure that our performance remains on track to meet our standards in 2008/09.
Useful Links:
- Annual Service Plan - more detailed performance information and analysis is available to download by following this link
- Customer Satisfaction - more information about satisfaction trends
- Responding to Customers - information about the types of feedback received
- You Said- We Did - summary information about some of the actions taken in response to customer comments and suggestions
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