How will we improve?
We recognise that at times we have sometimes failed to meet your expectations and keep our commitment to you. Here is why, and what action we are taking to improve.
63% of young people told us that the distance they have to travel is a barrier to taking part. We are currently assessing the number and location of venues we currently deliver at across the City to make them better for you.
As part of the same assessment 50% of young people also cited the time of day sessions are delivered as a barrier to them taking part. We are carrying out further consultation with our customers to find out when would be the best time for sessions to take place.
4% of our service users were dissatsfied with our service. We aim to reduce this figure by continuing to improve the customer service experience with better sessions at more appropriate times.
92% of our customers are either satisfied or very satisfied with the service we provide.
Loss of Service
Sometimes we have to cancel a session without notice, often for safety reasons. Last year the most common cause of cancellation of sessions was as a result of bad weather. Whilst a few were due to staff shortages due to illness.
How useful is this page?