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How are we performing?
Activity Sheffield is leading the City to become more Active, Healthier and Sporting. We are dedicated to providing you with the best possible service our resources will permit.
To keep us on track we have a several ways of measuring how we are doing. Below is a list of measures and our current scores compared to those of other Core Cities.
| Description | Sheff- ield | Leeds | Nottin- gham | Liver- pool | Birm- ingham | Bristol | New- castle | Manc-hester |
Percentage of adults participating in at least 30 minutes moderate intensity sport and active recreation on three or more days per week | 22.87 | 24.66 | 26.87 | 25.50 | 22.72 | 25.59 | 25.93 | 28.18 |
| Percentage of the population that are within 20 minutes travel time of a range of three different sports facility types, of which one has achieved a specified quality assured standard | 27.09 | 24.07 | 39.98 | 3.19 | 74.40 | 9.76 | 9.99 | 17.29 |
| Percentage of the population volunteering in sport and active recreation for at least one hour per week | 5.42 | 6.34 | 8.00 | 7.20 | 6.56 | 5.49 | 6.64 | 6.49 |
| Percentage of people satisfied with sport and recreation in the City (Active People User and non user survey of 1000 local authority residents) | 72.80 | 68.70 | 63.90 | 65.90 | 66.40 | 57.70 | 68.68 | 69.60 |
Resident satisfaction sport/leisure facilities (General Household survey of users and non users of leisure facilities every three years) | 63(2003) 61 (2006) | - | - | - | - | - | - | - |
Swimming prices in South Yorkshire
To make sure you have great value we also make sure that the pricing of activities within Sheffield are competitive. Below are the average prices for a standard swimming session for adults and children.
| Local Authority | Adult Prices | Child Prices |
| Sheffield | £3.76 | £2.80 |
| Barnsley | £4.85 | £3.65 |
| Rotherham | £3.10 | £2.10 |
| Doncaster | £4.55 | £3.40 |
Physical Activity Attendances
We also record information about how many visits we have had to our activity programmes and have attended leisure centres across the City. In recent years there has been a sharp increase in attendance due to improvements we have made in the way we record attendances.
| 2002/03 | 2003/04 | 2004/05 | 2005/06 | 2006/07 | |
| Activity Sheffield physical activity attendances | - | - | 416,858 | 416,589 | 475,159 |
| Sheffield City Council Leisure Facility physical activities attendances | 2,959,294 | 2,895,038 | 2,674,614 | 2,567,897 | 3,166,055 |
Comments, complaints and consultation
We are also interested in what or customers think of us and record the number of comments, suggestions and even complaints that we receive. The below table shows the number of comments, suggestions and complaints we have received.
| Complaints | 2006/07 |
| Courtesy/Staff Attitude | 2 |
| Accessibility of the service | 6 |
| Responsiveness of service/speed of service | 5 |
| Quality of information/service | 24 |
| Other | 10 |
| Total | 47 |
| Comments or Suggestions | 2006/07 |
| Service improvements needed | 19 |
| Staffing issues | 1 |
| Service availability | 7 |
| Range of services | 34 |
| Total | 61 |
We regularly carry out consultation with our customers, to find out what we are planning to do as part of our most recent customers surveys visit Graves Tennis and Leisure Centre, Stocksbridge Leisure Centre and Heeley Swimming Pool.
Activity Sheffield also gathers comments from its customers, find out some of the key feedback and how we are planning to address this.
For more details about any of the performance information above please contact Activity Sheffield's Information and Performance Manager on telephone 0114 273 4266 or email activity.sheffield@sheffield.gov.uk
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