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Customer Feedback Results
The results from customer feedback are fed back to our Performance Management Team on a monthly basis who monitor and analyse the results. Below you will find a chart with the results for 2006/7. We will update this page on a monthly basis with the current feedback.
We welcome and value comments, complaints and suggestions about how we run our services. Please help us to improve our services by giving your feedback:
If you give us feedback on our services, we will try to provide you with a response within seven days.
If we cannot do that we will send you an acknowledgement letter within seven days (or within three days for email contacts). In all cases we will provide you with a response within 28 days.
If we cannot do that we will send you an acknowledgement letter within seven days (or within three days for email contacts). In all cases we will provide you with a response within 28 days.
Summary - April 2006 To March 2007 (Inclusive)
- Complaints
- Members Enquiries
- Comments/Suggestions
- Compliments
Reason ↓ | Complaints | Members Enquiries | Comments & Suggestions | Compliments (City Team) |
| Accessibility | 3 | 0 | 2 | 0 |
| Staff Attitude | 0 | 0 | 0 | 8 |
| Service Quality | 5 | 0 | 2 | 68 |
| Policy and legislation | 10 | 2 | 0 | 0 |
| Costs or Charges | 0 | 0 | 2 | 0 |
| Other | 2 | 1 | 2 | 2 |
| Totals | 20 | 3 | 8 | 78 |
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