Housing Aid
Housing Aid is the City Council's specialist housing advice service. We give advice on most housing issues, particularly those affecting private and Housing Association tenants, and owner occupiers. We can also give some helpful advice to landlords. These Housing Aid pages give basic information about your rights on housing issues and link you to more detailed information on other parts of the Council site and other organisations' sites.
Choose one of the headings below and follow the link to more advice and information:
If you want to know more about your rights or the organisations that can help you if you have a housing problem or are homeless have a look at Housing Aid’s Resource Pack below or see Looking for a home
Housing Aid's Assistant Manager is Susan Hamstead.
The Housing Aid office hours are 9 am to 5 pm Monday to Friday.
You can contact the Housing Aid team in the following ways:
- Call in Person: at First Point Reception, Howden House, 1 Union Street, Sheffield S1 2SH (via a Customer Services Adviser)
- Ring the Public Advice Line on 0114 273 5450 - available 1 pm to 4 pm Monday, Tuesday and Thursday. Outside of these hours, please leave a message and we will aim to call you back the same day.
- Home Visits and appointments by prior arrangement – available for the housebound or other special circumstances.
- By Email:housing.aid@sheffield.gov.uk
- Appointments made by arrangement - Please ring us to check availability
- Tenancy Relations, for queries about Harassment and Illegal Eviction: phone Monday to Friday 9.00am to 5.00pm on 0114 273 5876.
For further information see our Policy & Service Standards
If you are unable to contact Housing Aid there is a downloadable list of local housing advisers/solicitors at the bottom of this page. You can also find solicitors/advice centres in any part of the country by looking at the Community Legal Advice website.
Downloads
Solicitors and Advice Agencies in the Sheffield area, giving advice and representation on housing issues (32 KB)
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