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Feedback
We welcome and value comments, complaints and suggestions about how we run our services.
We collect feedback on any complaints, suggestions, compliments or enquiries received on a monthly basis. We record the numbers, what they were about and how well we responded. The results of this are then fed back to our Management Team who monitor and analyse them, before using the results to make service changes.
Results for Quarter 2 - July - September 2008
Complaints | No. | TUWYT Leaflet | No. Ack Within 7 days | Full Response 7 days | Full Response 21 days | Not Upheld | Resulted in Service Change |
Accessibility | |||||||
Staff Attitude | 4 | 1 | 4 | 2 | 1 | 2 | |
Service Quality (inc. Decisions) | 8 | 3 | 7 | 3 | 2 | ||
Cost or Charges | |||||||
Other | 4 | 4 | 1 | ||||
Total | 16 | ||||||
Compliments | No. Received | Letter | Verbal | Phone | Email | |
Staff Attitude | 9 | 2 | 1 | 6 | ||
Service Quality (inc. Decisions) | 10 | 1 | 4 | 3 | 2 | |
Other | 1 | 1 | ||||
Total | 20 | |||||
The next set of results will be published here for Quarter 3 October - December 2008.
How you can give us feedback
Remember you can also help us to improve our services by giving your feedback using the Tell Us What You Think form.
We wish to provide the best available solutions for vulnerable people in housing need. If you wish to comment please contact us.
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