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Customer Feedback Results
The results from customer feedback are fed back to our Management Team on a monthly basis who monitor and analyse the results. Below you will find a chart with the results for the last three months. We will update this page on a quarterly basis with the current feedback.
We welcome and value comments, complaints and suggestions about how we run our services. Please help us to improve our services by giving your feedback:
If you give us feedback on our services, we will try to provide you with a response within seven days.
If we cannot do that we will send you an acknowledgement letter within seven days (or within three days for email contacts). In all cases we will provide you with a response within 28 days.
If we cannot do that we will send you an acknowledgement letter within seven days (or within three days for email contacts). In all cases we will provide you with a response within 28 days.
Summary -
Reason | Complaints | Members Enquiries | Comments and Suggestions | Compliments |
| Accessibility | ||||
| Staff Attitude | ||||
| Service Quality | ||||
| Policy and Legislation | 3 | |||
| Costs/Charges | ||||
| Other | 1 | |||
| Total | 1 | 3 |
How we have performed:
Personal callers to First Point at Howden House:
Between April 2007 and April 2008 our clients waited an average of 11 minutes to be seen by a member of our staff (the waiting time begins when our team is notified of the client by reception staff at First Point).
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