Points of Contact for Benefits Help

Need help to complete your Housing and Council Tax Benefit claim form? Got a question? Look here for points of contact for further help.

 

 

 

We hope that the information provided on the Benefit web pages will answer most of your enquiries.  If, after reading these pages, you still have a query, there are various ways that you can obtain further help and advice about Housing and Council Tax Benefit

 

You can write to us at the following address:

 

Benefits Service

P O Box 1310

Sheffield

S1 1UY

 

You can telephone the Benefits Call Centre on (0114) 273 6777.  This number is available between 08.30 am to 5.30 pm, Monday to Friday.  Please be aware of Technical problems with Helpline (Wed 12th Nov).

 

You can fax us on (0114) 273 6356.

 

Our email address is benefits@sheffield.gov.uk

 

You can visit First Point in Howden House on Union Street, S1 2SH.  First Point is open from 08.30am to 5.30pm, Monday to Friday.

 

If you are unsure where Howden House is, look on this map.

 

 

Check on Traveline for information and timetables for travelling by bus, train and tram to Howden House from anywhere in Sheffield and South Yorkshire. Type 'Union Street, Sheffield' in the 'travelling to' box.

 

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See here for information about parking in Sheffield City Centre.

 

 

Yes, you can make an appointment to speak to a Benefits Advisor in the following Housing Offices and Local First Points –

 

 

To make an appointment at a Housing Area Office or Local First Point please ring the Appointment Line number on (0114) 273 6187.

 

Yes, you can make an appointment for one of our advisors to visit you in your own home by telephoning (0114) 273 6187, during office hours.

 

Independent advice is available from the Citizens Advice Bureau.  There are also a number of local advice centres in and around the city, for more information go to Sheffield Advice Link.

 

 

You can click on one the flags at bottom of the page.  Alternatively, you can visit Multikulti.  This site also provides information about racism and discrimination, debt, education, employment, health, housing and immigration, in a variety of languages including Urdu, Arabic, Farsi, Spanish and Albanian.

 

Further information about Council Tax can be found on the Council Tax webpages.

 

Alternatively you can contact the Council Tax Helpline on (0114) 273 6633, between 08.30 am to 5.30 pm, Monday to Friday. 

 

If you want to talk to someone in person about Council Tax, you can visit First Point in Howden House.  The opening hours are the same as stated above.

 

 

Further information about tenancy issues can be found by visiting the Sheffield Homes website, or by telephoning one of their Call Centres on (0114) 293 0000 (North) or (0114) 205 3333 (South).

 

Information about housing issues for owner occupiers, tenants and landlords is provided by Housing Aid.

 

Go to Education FAQs for information about a range of assistance, including free school meals, bus passes and school clothing grants.

 

For details about help and support available for families, children and adults visit Getting Help from Social Services.