Landlords and Appeals

If you or your tenant do not agree with a decision we have made in respect of their claim, you may be able to ask for a reconsideration, or appeal. The appeal rights are different for landlords and tenants.

We will send you an acknowledgement when you appeal is received. Then write to you with our decision when we have reconsidered your appeal. The letter will explain what to do if you still disagree with us.

Landlords can only appeal against our decision relating to:

Who we decide to pay Housing Benefit to
Who we decide to recover an overpayment from

You cannot appeal about the amount of Housing Benefit awarded or the dates it’s been awarded for.

Tenants can ask for a reconsideration of any decision we have made about their claim. We tell them about their appeal rights in letters we send out.

Any appeal or request for reconsideration must be in writing and must be sent within one calendar month of the decision letter. Any appeal must give the reasons why you think our decision is wrong.

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