Disclosing Information

If we pay Housing Benefit to your tenant, we cannot give you any information about their claim, unless they have given us written permission to discuss their claim with you.  We cannot even tell you if they have made a claim.

• The date the benefit starts and ends
• The weekly amount of benefit and how often it is paid
• The amount we are taking from the benefit to recover an overpayment
• Details of any cheque paid direct to you

If we pay your tenant’s Housing Benefit direct to your agent, we cannot give you any information.  You will have to ask your tenant or agent for any information you need.