Staff at our local neighbourhood offices will be happy to help you with your enquiry or offer advice and information. You will also find a range of useful information leaflets and other facilities such as free internet access and freephone for accessing council services.
Offices which are First Points also offer a range of council services.
We are no longer carrying out annual visits to all tenants as standard. Instead, we will offer tenants one visit every two years. Some tenants will still receive an annual visit, if they meet the following criteria:
- All tenants identified as having a level of need (approximately 30% of tenants)
- Tenants living in a tower block (due to considerations around fire safety)
- All new tenants
Visits will continue to be carried out as normal in other circumstances eg anti-social behaviour reports.
If you would still like to request an annual visit, you can call or visit your local neighbourhood office. This is an opportunity for you to discuss your tenancy, your property and any other relevant matters.