Service with a Smile

• Hygiene and safety in food premises and food purchases.
  
  
• Health and safety at work in offices and shops.
  
  
• Infectious diseases and food poisoning control.

What you can expect from the Service

• Provide the best possible standard of service.
  
  
• Deal with you in a fair, courteous and confidential manner.
  
  
• Respond immediately to serious problems.
  
  
• Respond to service requests within five working days.
  
  
• Answer your telephone call within four rings.
  
  
• Provide you with the name and contact details of the officer dealing with your enquiry.
  
  
• Refer you to the appropriate agency/advisor if we are unable to help.
  
  
• Provide a written report within 14 working days following any inspection of your business premises.
  
  
• Distinguish between recommendations of good practice and legal requirements.
  
  
• Always produce official identification.
  
  
• Respect your property.

How you can help

• Provide us with your name and telephone number so we can report back to you.
  
  
• Keep appointments made and arrange safe access.
  
  
• Allow the officer access to business premises at all reasonable times.
  
  
• Co-operate with and treat the officer dealing with your problem in a proper manner.