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Complaints, Comments and Compliments
We welcome and encourage both positive and negative feedback, as it tells us how we are doing.
- From 1 January 2008, to 30 September 2008, Early Years Education and Childcare Service (EYECS) and have logged a total of 43 complaints. Four of these complaints were referred to Ofsted within recommended timescales.
- In September 2008, 5 complaints were received regarding EYECS policies, e.g. Admissions Policy and 1 complaint regarding EYECS services.
- We also received four comments on our Services and Polices, two of which were regarding Childcare Sufficiency.
- 100% of complaints were responded to within 28 days in accordance with our customer standards.
- In the same period we have received 73 compliments from a mixture of internal and external customers, thanking EYECS staff and Children’s Centre staff for their hard work and support.
- 10 Compliments were received by EYECS and Children’s Centre staff in September 2008, including thanks from parents of children attending Children’s Centre activities.
If you would like to comment on our service, please complete a "tell us what you think" form, available from EYECS reception or visit our feedback pages. Alternatively, you can write, phone or email us.
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