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Customer Standards
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We always aim to provide the highest possible standard of customer service and we were delighted to achieve the Charter Mark standard for excellence in customer care in September 2007.
The customer standards that we follow are listed below:
Our Commitment to you
- We will be polite, courteous and welcoming
- We will share with you our aims and objectives
- We will always engage in an open, fair and transparent manner
- We will communicate in a clear 'jargon free' manner
- Listen and give you our full attention
- See you on time if you have an appointment
- Answer all telephone calls within four rings
- Acknowledge or respond to your letter within twenty working days
- We will respond to requests for information under the Freedom of Information Act within twenty working days
- Close all our emails with our name, phone number and website address
Your Commitment to us
- Inform us of any planned works you are considering
- Let us know if something goes wrong
Technical Standards
- All projects will comply with Building Regulations, DDA and Health & Safety requirements
If you require any further details please contact us.
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