How to complain to the Children and Young People's Directorate

Our Standards

We want to be efficient and fair in the services we provide. We welcome and value comments, complaints and suggestions about how we run our services. Please help us to improve our services by giving your feedback.

Please tell us if you

feel that you have received a good service from us or there is one particular part of a service that you like
would like to suggest ways in which we can improve our service
are particularly unhappy with the way a member of staff helped you, or with a service you received
feel you have been treated unfairly or discriminated against
feel unhappy about the quality of a service you have received, or the way you received it
did not receive a service which you feel you should have

If you make a comment or complaint we will try to provide you with a full response within 5 working days. If we cannot do that we will send you an acknowledgement letter within 5 working days. In all cases we will provide you with a full response within 20 working days.

If your comment or complaint is about a complex matter, or needs an in-depth investigation, the full response may not be a complete and final answer.

Any letter we send you will say who is dealing with your comment or complaint and how to contact them.

How to make a Comment or Complaint

Talk to us

We aim to help all those who wish to make a comment or complaint at the point where that service is provided.

Please talk to the person who has provided you with the service, as they may be able to help you there and then. You can talk to us either in person or via the telephone.

If you are not satisfied with the answer you receive then, or your comment or complaint is complicated, you may wish to talk to a more senior member of staff.

If a senior member of staff is not available, we can take your contact details and that person will contact you as soon as they can.

You can get the telephone numbers for the section or the person you need to speak to by ringing the Council Contact Centre on 0114 2726444

Write to us

At any time you can make a comment or complaint in writing. To do this you can write in or fill in the attached form and send it to us. You can send it to the individual section or member of staff via the Corporate Mail facility or to the Advice and Conciliation Service by post or by email to: ed-adviceandconciliation@sheffield.gov.uk

The contact addresses can be found below.

Can someone help me?

A comment or complaint can be made by either yourself or someone acting on your behalf. If you need help in completing the attached form, a member of staff will assist you. You can call into First Point which is based in Howden House and staff there will be able to assist you.

What if I'm still not happy?

If you are not happy with the full response you receive, you can ask for your comment or complaint to be looked at again. This will be by a senior member of staff.