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Service Standards
What you can expect from us?
The CME team aims to provide the highest standard in customer service. This means that we will treat you with respect and do what we say when we say it.
As our customer you can expect the following from us:
- The phone answered within 4 rings
- Meet with you on time if you have a prearranged appointment
- Wear our name badge to identify who we are, or a photo card if we visit you at home
- Respect your privacy and only share information about you or your child with other professionals on a ‘need to know basis’
- Acknowledge letters within 10 working days and email enquiries within 5 working days
In return we expect you to:
- Treat us with respect and understand that we are here to help you, even though we may at times disagree with you
- Be honest with us and share information about your situation so that we can help you make the right decisions
- Be realistic in your expectations of us
How we perform?
We regularly monitor what we do against the targets that we have set, and would like to share these with you.
You can download our CME Monitoring Form 2007/8 document at the bottom of this page.
We also monitor how we perform against other local authorities CME teams.
You can download our Benchmarking against other Authorities document at the bottom of this page.
This information is also available by contacting the Principal Officer of the CME team on 0114 273 6462
Downloads
Document showing how the Sheffield CME Team performs against CME Teams in other Local Authorities (16.5 KB)
Document showing targets set by the CME Team for 2007/8 and how we have performed against the targets so far (26.5 KB)
Leaflet detailing what you can expect from us in terms of customer service (361 KB)
Excel Spreadsheet detailing responses to feedback received by teh CME Team (3.02 MB)
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