Complaints
A Model Complaints Policy was suggested to the Governing Bodies of Sheffield schools in the summer term 2001.
Sheffield Children and Young People's Directorate (CYPD) issued updated Guidance on Complaints Procedure to Schools and Governing Bodies in September 2001. Please visit our Guidance pages to view or download the Complaints Procedure. Copies were sent to the Chair of Governors and Headteacher of all schools with further copies for distribution to Governors on the Governing Body Complaints Committee and Complaints Appeals Committee.
Guidance to Parents on School Complaints Procedures was also sent to schools in September 2001.
Guidance to Parents on School Complaints Procedures was also sent to schools in September 2001.
If you have any queries or require a paper copy of the Guidance on Complaints Procedure, please contact the Advice and Conciliation Officer, Peter Dickson on (0114) 205 3938 or email peter.dickson@sheffield.gov.uk
Governing Body Model Complaints Policy
- The schools seeks to be a "listening school" and will do its best to enable parents to feel confident to raise issues and concerns with appropriate staff.
- We will try to resolve parents' concerns as informally and quickly as possible and always make clear what action, if any, is being taken.
- The Governing Body will consider complaints through the Complaints and Complaints Appeals Committees where it has been impossible to resolve them at school management level.
- Complaints will be considered following a clear set of procedures based on CYPD guidance. These procedures will be made clear to any parent making a complaint.
- Individual complaints will not be discussed by the full Governing Body.
- If a complaint is brought to the attention of an individual Governor, they should make sure that the complaint is dealt with under the correct complaints procedure adopted by the school.
- Advice will be sought from the CYPD to help resolve complaints whenever this is appropriate.
Monitoring the Policy
The Headteacher will monitor formal complaints received by the Headteacher or Chair of the Governing Body from parents, and report to the appropriate Governing Body Committee on an annual basis on the implementation of policy and procedures (that is formal complaints to the Headteacher or Chair and verbal complaints which are clearly formal and require investigation).
If you have any further enquiries, please Contact the Governor Support Team.
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