Operating Standards Feedback

Below are Corporate Property Division's operating standards, please have a look through them and to see if we met all the operating standards that were relevant to your enquiry.

If your answer is no, then please indicate below which standards were not met.

» Do we answer all telephone calls within four rings (this includes the call being answered by an answer machine)?

» When telephoning us do we offer an appropriate greeting?

» Did we acknowledge your enquiry within 5 working days?

» Did we fully respond to your enquiry within 28 days?

» Did we agree and monitor milestones within longer projects and report progress at each appropriate milestone?

» Do we respond to complaints in full within 28 days of receipt?

» Did we take into account any special needs or requirements that you have?

» When you visited us, were we welcoming and provided our name and contact details?

» Were we prompt and prepared for all appointments?

» Did we arrange a private interview room and a safe and comfortable environment?

» Do you find our services accessible?

» When we make an appointment with you do we show you an up-to-date id card?

» Do we give you adequate notice if a meeting is cancelled or altered?