Customer Service Charter
This page details the specific service delivery standards to you from Corporate Property Division, who manage Sheffield City Council's portfolio of land and properties.
- We will make use of team working and our extensive partnerships with other organisations, to improve our service to you.
- We will take responsibility for your enquiry and where we cannot provide full help, we will suggest alternative, or additional routes of enquiry.
- We will respond to the best of our ability, within our professional expertise.
- We will explain what you can expect from us and how long it is likely to take. We will explain any delays and keep you informed.
- We will explain everything in clear and simple terms, having regard to your own level of property expertise and according to your needs.
- We will ensure our services are as accessible as possible and consider individual circumstances and special needs.
- We will work collaboratively with other Council service providers to deliver innovative property solutions and improve our overall service.
- We will seek to improve property suitability for occupiers and service users, through strategic asset management techniques.
- We will always be courteous and responsive - However you choose to contact us, our staff will be welcoming, respectful and helpful.
- We will treat your enquiry with confidentiality and sensitivity.
- We will prioritise requests for our service in order to make a difference, but treat all requests in accordance with our Customer Service Charter.
- We will ensure a full understanding of service and operator requirements so that we can add value in everything we do.
- We will record and learn from feedback and publicly report on our performance, to continually improve our customer service standards.
If you have any comments on these standards or would like to review them, then please contact Corporate Property with your suggestions.
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